REFUND POLICY
Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases, and cannot exchange or refund custom candles.
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However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at glow.co.studios@gmail.com with proof of damage within 48 hours of receiving the order.
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We try our best to accept all items returned to us, however, please observe our policy as follows:
Refunds:
Refunds will be issued only for eligible returns that meet the criteria outlined in this policy. Once the returned item is received and inspected, refunds will be processed within 14 days of approval. Refunds will exclude any shipping fees or restocking fees incurred.
Returns
We accept returns on unused, unopened items within 7 days of purchase. To initiate a return, customers must provide proof of purchase and contact us to receive a return authorization. Returns will be subject to a restocking fee of 20% of the item's purchase price.
Damaged or Defective Items:
We take great care in packaging our products to prevent damage during transit. If you receive a damaged or defective item, we will assess the situation on a case-by-case basis. Refunds or replacements will be provided only if the damage or defect is deemed to be the result of a manufacturing error or mishandling during shipping.
Non-Refundable Items:
Certain items are non-refundable, including personalized or customized products, as well as items that have been opened or used.
Cancellations:
Orders cannot be canceled once they have been processed and shipped. Customers may request cancellations within 24 hours of placing an order, but a cancellation fee of $5 will be deducted from the refund amount to cover processing costs
